Parent Portal (Arbor)

Features

With Arbor, you can:

• See your child's attendance, behaviour, and achievement data in real-time.
• View your child's daily timetable.
• Update your contact information.
• Give consent for photos, data, medical, and other permissions for your child

 

Accessing Arbor

• Platforms: Available on PC, Laptop, Mac, Tablet, and as an App on Google Play Store and iOS App Store.
• Browser Recommendation: Use Microsoft Edge/Google Chrome for the best experience on a computer.

 

Getting Started

Follow this link: Neston High School Arbor Portal

Set Up Your Account:

• Click "First time logging in" at the bottom left.
• Enter your email address and click "Set Password." (Please note that you must use the email address we have on our system for you. If you are unsure which email address we hold, or you do not receive the password reset email, please contact the School’s Main Office for assistance.)
• You will be sent an email to create your account and set a passwword.
• You will need to enter your your child’s date of birth when prompted to clear data security checks.
• Agree to the terms and conditions to proceed to your dashboard.

Save the Link: Bookmark the Arbor login page for easy access.

 

Logging into the Portal or App once registered

Login: Access Arbor via the browser or download the Arbor Parent Portal App from the Apple App Store or Google Play Store.

Enter Credentials: Use your email address and the password you set up.

If you forget your password, click ‘Forgot your password’ and follow the email instructions to reset it.

 

Consent and Notifications

• Update Information: Check and update your child’s details and consent options.
• Enable Notifications: Turn on notifications in the Arbor Parent App to receive alerts from Neston High School.

 

Top Tip - Switching between multiple Children

If you have more than one child at Neston High School, you will only be shown information for one child at a time. To change between children, please use the drop down menu pictured below.

Guidance and Troubleshooting

Full guidance and troubleshooting advice is available via the following link;

Arbor Trouble Shooting (direct from Arbor) 

In the first instance, please visit the Troubleshooting tip from Arbor above. If you still experience problems accessing the Parent Portal please log the issue with our IT Services team using the link below. They will look into the issue, and make contact to assist.  

Report IT Issue / Request IT Support