IT Support

Usernames & Email Addresses

All students have their own username/email address used for the main IT Systems in school. They will have been given this during their first IT Lesson at Neston High School. Student email addresses take the form of “username@ed.nestonhigh.com” (e.g. 18thingwallt@ed.nestonhigh.com)

This email address is used for the following systems:

• To login to the school computer on site 
• To login to a laptop loaned from the school
• To login to their email account
• To login to Microsoft Team
• To login to Microsoft Office Apps (Word, Excel, etc)

Passwords

The password associated with a students email address is chosen by them during their first IT lesson, and can be changed at any point by the student if they know the password.

If they have forgotten the password, and Teacher can help with this and reset the password. Parents can also request a password reset using the below form.

Important Note: Once you submit a password reset, and it is processed, this will lock the student out of their account until a new password is chosen (using the new temporary password that will be sent to you).

Sometimes students don't remember that the password they use on the school computers is the same synchronized password for accessing Microsoft Teams at home. Please remind them that if they change their password in School this will change it at home for Microsoft Teams and vice versa.

Password Reset Form

If you are prompted for a username or password to access the PASSWORD RESET FORM, please use the username 'parent' and password 'neston'

Have you read over the information in the Parent Handbook?

Please make sure you have read all the parental guidance on the below pages first. 

Parent Portal Handbook Page

Top Tip - Switching between multiple Children

If you have more than one child at Neston High School, you will only be shown information for one child at a time. To change between children, please use the drop down menu pictured below 

Need help?

Full guidance and troubleshooting advice is available via the following link;

Arbor Trouble Shooting (direct from Arbor) 

In the first instance, please visit the Troubleshooting tip from Arbor above. If you still experience problems accessing the Parent Portal please log the issue with our IT Services team using the link below. They will look into the issue, and make contact to assist.  

Report IT Issue / Request IT Support